About Me
My professional background spans over 25 years in leadership positions, where I managed Customer Service, Fraud Operations, and supported AI initiatives at renowned companies such as Wells Fargo, Capital One, Amazon, and an AI startup specializing in healthcare. Over the course of my career I helped drive significant improvements in customer and employee engagement and satisfaction, launched various digital and fraud capabilities and drove process improvements with savings of more than $50m. I hold an MBA in Accounting and Marketing from UCLA and a BA in Psychology from Harvard University.
Outside of work, I live in the East Bay of San Francisco, where I raised three children. In my free time, I enjoy outdoor activities like running, gardening, mountain biking, hiking with my dogs and friends, and volunteering to address food insecurity and promote sustainability.
